Legal

Terms of service.

The agreement governing your use of our website and services. Plain English, no hidden traps.

Last updated: 1 May 2026

1. Agreement to terms

By accessing this website or engaging NordicDigital Ltd ("NordicDigital", "we", "us") for services, you ("you", "the client") agree to be bound by these Terms of Service.

2. Description of services

NordicDigital provides digital marketing services including paid social advertising (Meta, TikTok), Google Ads (Search, Shopping, Performance Max), creative strategy and production, email and SMS marketing, SEO and content marketing, conversion rate optimization, and analytics and attribution setup.

The specific scope of any engagement is set out in a separate Statement of Work ("SoW"). The SoW prevails over these Terms in any conflict.

3. No guarantee of performance or results

Digital marketing is an inherently uncertain discipline. We do not and cannot guarantee any specific ROAS, conversion rate, cost-per-acquisition, search ranking, revenue, or other outcome. Results are influenced by many factors outside our control, including:

  • Platform algorithm changes (Meta, Google, TikTok, others)
  • Ad account suspensions, restrictions, or policy changes
  • iOS, privacy, and tracking changes that affect attribution
  • Competitor activity and auction dynamics
  • Changes to your website, product, or pricing outside our control
  • Industry trends, seasonality, and macroeconomic conditions

We commit to best-effort, professional execution using industry-standard methodologies. We do not promise outcomes.

4. Client responsibilities

  • Provide accurate, complete, and timely information
  • Grant necessary access to your ad accounts, analytics, and tools
  • Review and approve deliverables within agreed timeframes
  • Pay invoices on time per the SoW
  • Not engage in practices that violate platform Terms of Service or applicable advertising regulations

5. Payment terms

  • Retainer fees are invoiced monthly in advance.
  • Payment is due within 14 days of invoice date.
  • All fees are exclusive of VAT and applicable taxes.
  • Late payments may incur a 1.5% monthly interest charge.
  • One-off project fees may require a 50% deposit.

6. Intellectual property

Your content: You retain rights to all content you provide and to all deliverables we create for you. On full payment of all invoices, ownership of bespoke deliverables transfers to you.

Our methodology: Our frameworks, templates, and methodologies remain our intellectual property. You receive a perpetual licence to use deliverables produced under them.

Case studies: Unless otherwise agreed in writing, we may reference our engagement with you in anonymised or attributed case studies after the engagement ends.

7. Confidentiality

Both parties keep confidential any non-public business information disclosed during the engagement. This obligation survives termination.

8. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability is limited to the fees paid by you in the three months preceding the event giving rise to the claim.

We are not liable for indirect, consequential, special, or punitive damages, including lost profits, lost revenue, or lost opportunities.

Nothing limits liability for fraud, gross negligence, or wilful misconduct.

9. Termination

Engagement and notice terms are set out in our Engagement Terms.

We may terminate immediately without refund if you: (a) fail to pay invoices after 30 days past due, (b) materially breach these Terms, (c) engage in illegal activity, or (d) ask us to perform work that violates applicable law or platform policies.

10. Indemnification

You agree to indemnify us from any claims arising from: (a) your breach of these Terms, (b) content you provide that infringes third-party rights, or (c) use of our deliverables inconsistent with our recommendations.

11. Force majeure

Neither party is liable for delays caused by events outside reasonable control, including natural disasters, war, pandemics, government action, internet outages, or third-party platform failures.

12. Governing law

These Terms are governed by the laws of England and Wales. Disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

13. Changes

Material changes will be communicated by email to active clients at least 30 days before they take effect.

14. Contact

Questions: hello@nordicdigital.com
NordicDigital Ltd — Suite 3, 86-90 Paul Street, London, EC2A 4NE, United Kingdom